KBP desires that concerns regarding employment are resolved by the people closest to the issue. Employees are encouraged to see their supervisor or contact Human Resources with questions or problems relating to their job, or to voice any concern they have regarding the workplace.

In the event an employee is not satisfied after addressing the issues with management and Human Resources, employees may elect to have the matter decided by an Arbitrator, as reflected in the Arbitration Agreement that employees must sign as a condition of employment.